Frequently Asked Question

How do I check the status of my order?

– Express Shipping (Poslaju, Skynet, Nationwide, Pgeon) is provided for free if you order RM80.00 and above for West Malaysia, RM300.00 and above for East Malaysia and RM500.00 for Singapore

– We usually ship out your goods within 1-3 working day upon confirmation on payment.

– Our shipper provides a 7 days delivery timeframe so you should receive your order within the period after we have shipped out. If you are shipping to East Malaysia or smaller towns, it takes a day longer.

– If you have not received your order within 5 working days, please contact hello@kohii.my for tracking & details.

What does my order status means?

Pending Payment – Awaiting for payment through Credit / Debit 

On Hold – Awaiting for payment through Bank Transfer

Processing – Your order has been made and our crew is processing the order

Shipped – Your orders has been shipped out or arrived to you

Completed – Your order has been completed

Preorder – You had completed your payment and 1 (or more) of your item/s will be delivered when it arrived to our store

KS Deposit – You had made your deposit payment on the specific item for Kickstarter

KS Processing – You had made full payment on the specific item for Kickstarter

Reserved – You had not made any payment but had put a reservation on the item

How does Rewards work?

1. How does the Reward system works?
> For every RM1 spent at our website, you will earn 1 Point, and you may use the points to redeem items, vouchers, or a direct discount at the item you would like to purchase

2. How do we check how many points we earned.
> Once you log-in to your account, Click on “POINTS” You will able to see how much points you earned!

3. How do we redeem our points?
> You may apply the points you earned at the end of the shopping cart by entering how many points you would like to use and you will able to see the discount applied

OR

You may browse to ” https://shop.kohii.my/product-category/point-redemption/ ” order the item, as usual, to use your points to redeem the item

Is my personal information safe with Kohii.my Online Store?

– Your security and privacy are of utmost importance to us. When you make a purchase from our website, you provide your name, email address, credit card information, address and phone number. We keep your personal information private and secure. We use this information only to process your order and to keep you updated on your order. We will never sell, trade or give away your information. Everything you submit remains private and confidential.

Other than credit card, can I pay cash/ direct bank transfer?

Yes, you can always perform a direct bank transfer to our bank account. Information as below:

  • Bank Name: CIMB Bank Berhad
  • Account Name: Von & Nan Venture PLT
  • Account Number: 8009180751